T-Mobile Sidekick users are in great danger (pun intended) to loose all their personal data on their Sidekick phones or actually already lost it.
On Friday T-Mobile posted an official statement apologizing for the recent Sidekick data service disruption. On top of that Microsoft and Danger saying in the statement that personal information stored on your Sidekick – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger.
Today Microsoft and T-Mobile plan to issue another statement about the status of the remaining issues caused by the service disruption including data recovery efforts. If you still have your data on your Sidekick you should not reset it by removing the battery or letting your
battery drain completely, as any personal content that currently resides on your device will be lost. What you should have done anyway before is to backup your data, but apparently this is not an easy option on the Sidekick. I am not a Sidekick user, but the Hiptop3 blog posted instructions to save your contacts that is requiring manual emailing of each contact stored in the Sidekick – sick! In contrast Apple’s iTunes backs up your complete iPhone data for you.
This data loss is a huge disaster for everybody involved, especially Sidekick customers. An unconfirmed rumor on Hiptop3 points the finger towards an outsourced SAN upgrade. Apparently nobody thought about making a data backup
before the upgrade – unbelievable. We will see how open Microsoft will explain today what has really happened. Reading some comments from Sidekick owners show that many did even know that Danger is now owned by Microsoft since a year. Now they know!
T-Mobile certainly is not happy about this image damaging situation especially as they are about to launch something big dubbed Project Dark soon.
For Microsoft this is just another very bad thing that adds to the weird stories around Project Pink and Danger.